Delivery and terms of purchase

# Terms of Use

Dear Customers,

**Free delivery on orders over RSD 4,500.**

These Terms of Use define the rules and conditions of purchasing through our website, with the aim of ensuring a high standard of service and complete customer satisfaction.

## General Terms

1. Upon receiving an order placed through the website, the Seller is required to confirm the order.

2. Once the order has been confirmed by the Customer, it is considered final and cannot be revoked.

3. The Seller undertakes to deliver the ordered products in proper condition and within the specified delivery period.

4. In the event of any changes that may affect the fulfillment of the order, the Seller will promptly inform the Customer during the order confirmation process.

5. Any subsequent changes, except those related to the method or timeframe of delivery, shall not apply to already confirmed orders.

6. In the event of any discrepancy between the delivery charges displayed on the website and the rates charged by the courier service, the Customer will be informed of any changes during the order confirmation process.

## Customer Support

In order to provide the highest quality of service, we kindly ask that you follow the stated instructions and purchasing conditions.

### Contact Center

**Phone:** +381 11 2650 136

By using our services, the Customer confirms that they have read, understood, and accepted these Terms of Use in full.

**BIOLAND d.o.o.** undertakes to conduct its business in accordance with these Terms. Any amendments or updates to these Terms of Use shall become effective upon publication on this website and, where applicable, after notification has been sent to registered users via email.